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We want you to feel at home when renting through Falcon which is why so many tenants want to stay with us long term. We have a strong sense of fairness which is why our fee structure is simple to understand with no hidden charges and reflects the fact that we value you as a client!

Applying for a property

Once you have chosen a property you will need to complete a Tenancy Application Form and pay the Holding Deposit which is one weeks rent. We will not remove a property from our availability list until we have received your form and payment.

You’ll also be asked to sign a Pre-tenancy Agreement.

At this stage the property will be taken off the market for 14 days.

You’ll need to supply us with your proof of identity documents ( Passport or photo driving licence, and a utility document). We’ll need to see the originals which will be copied.

If you are a non EU citizen , we’ll need your right to rent documents.

For the referencing we’ll need your current tenancy agreement, landlord’s reference, employer references, three months bank statements and a credit check which will need to be verified before entering into a tenancy agreement.

Moving In

Once all the paperwork and checks are complete you’ll be contacted by the Lettings team to arrange a tenancy start date. Before moving in, everyone must sign the agreement – this is normally done online, the first month’s rent has to be paid in advance along with the security deposit.

Payment should be made by bank transfer and we’ll need the money before you can move in. We can take payment by cash or debit /credit card but a handling fee of £10 is charged for this.

You will then be given the keys, a copy of the tenancy agreement and a copy of the inventory to be checked and signed.

The security deposit is usually equal to five weeks rent.  The deposit is held by the Deposit Protection Service. You will be given an inventory which details the condition of the property at the start of the tenancy. It will form the basis of the inspection to be made after the end of the tenancy.

Living in your home

Whilst living in the property you should abide by the conditions of the agreement. You’ll have to pay for the utilities and you’ll need to keep your belongings insured too. Report any maintenance issues to us as they arise via our online reporting. The landlord is responsible for the repair of the property except where the damage or fault has arisen due to neglect or misuse by the tenant

Moving Out

When it comes to leaving you’ll need to give us notice to end the tenancy. Your agreement will tell you how to do this and how much notice we need. The property needs to handed back clean and tidy with all the rubbish removed. An end of tenancy inspection will establish if there are to be any deductions to be made from your deposit. Deposits are returned as quickly as possible – usually a couple of days.

Tenants Fees and Expense

There are no fees to rent a property with Falcon,  however there are fees which apply if you require changes to be made to the agreement or if you are in breach of the terms of the agreement

The rent should be paid by standing order.

If you are unable to make a rent payment by this means we can take payment by credit card, debit card or cash but will charge a handling fee of £10 per transaction.

Early release fee: £500. This fee covers our charges for arranging for you to be released from your tenancy agreement. It is in addition to any rent that you will owe the landlord up until you are released. Granting an early release is by mutual agreement and can not be guaranteed.

Changes to the tenancy: no more than £50 per change

Interest on late rent: 3% over Bank of England base rate.

Key Replacement: cost of providing the replacement keys including reasonable

Breach of contract charges:

End of tenancy cleaning and repairs: these are charged at the rates provided by the contractors.

Example costs:

Cleaning a one bedroom property from £75

Cleaning a two bedroom property from £110

Cleaning a three bedroom property from £125

Cleaning a four bedroom property from £150

In addition to the cleaning cost there is a specific cost for the following:

Oven Clean an extra £40 

Extractor clean an extra £15

Fridge/Freezer clean an extra £ 20

Rubbish Removal: contractor fee including tipping charge.

Consumer Protection from Unfair Trading Regulations: letting agents are liable to criminal prosecution if the information they give is either misleading or inaccurate.

Falcon Lettings are licensed members of ARLA - the Association of Residential Lettings Agents. All monies paid to us are protected by the ARLA Propertymark Client Money Protection scheme.  Money is held in secure client accounts.

We are members of The Property Ombudsman Scheme.  Their code of conduct is available in our office or online  www.tpos.co.uk

Fees correct as of July 2019


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