An overview of what we do…
We aim to provide a complete service for our clients with their peace of mind our number one priority.
Our service starts with meeting you at your property and giving you good solid advice on the rental market, how your property fits into that market and the establishing what your requirements are.
Our selected rental properties are marketed through our busy office here on Mutley Plain, through extensive advertising in the local press and on the internet using Rightmove, Zoopla and social media like facebook.
Finding the right tenant is really important to us which is why we accompany all our viewings as we want to get to the know who could be living in your property. Once a tenant has been found we take up references, including a credit check which provides an overall credit score/profile of your prospective tenants. If all is satisfactory the next stage involves drawing up the tenancy agreement, preparing the inventory/statement of condition, including photographs, and serving the relevant legal notices. We take a security deposit which is typically equivalent to a month to a month and a halves rent. The rent is collected monthly by standing order and is then paid into your nominated bank or building society account.
With our full management service we deal with all maintenance and visit the property on a regular basis. At the end of the tenancy we also re-inspect the property and if necessary make any deductions from the tenants deposit for any repairs or cleaning necessary.
We have a dedicated team of property managers who will be there to help deal quickly and efficiently with any maintenance issues that arise whilst you are living in one of our properties. We have an online reporting system which streamlines the way repairs are handled and give you a way of seeing how the repair is being progressed. Your deposit is securely protected within the government endorsed Deposit Protection Service and any after tenancy disputes are handled in accordance with their procedures to help ensure a fair an prompt return of your money.
Financial Security and Professionalism as standard
Falcon Lettings are members of ARLA – the Association of Residential Letting Agents and the Ombudsman for Estate Agents and Lettings. These schemes operate with strict codes of conduct and procedures. These procedures bring peace of mind for potential landlords and is proof of our integrity and professional approach regarding the services that we are able to offer.
All monies received as rent are placed in a secure client account and security deposits are placed in another secure client account.
Professional Indemnity Insurance is arranged via an ARLA recommended broker and client monies protection insurance is arranged direct with ARLA.